Now click the Wi-Fi icon in the menu bar and toggle the Wi-Fi Off and then back On. Then, search for it will be listed as a certificate, and delete it.Search for 802.1X Password, the name should be eduroam and delete it.In Spotlight search for Keychain Access and launch it.Test that it works for other JCU Online Services like Webmail, if not then email and request a password reset for your JCU computer account which should resolve the problem.Īlternatively, the issue may be with the Wi-Fi password or wireless certificate stored on your computer. Wireless networks in general are less stable connections than fixed lines so are more susceptible to signal loss or timeout.Ĭheck that you’re entering your full JCU Email Address and Password correctly. Following are the more common issues that are experienced and some suggested solutions.įirst of all - try to connect again. Sometimes you may encounter issues with connecting to the wireless network on campus. Note: This is NOT your JCU username and password. You will then be prompted to allow the change, enter your computer’s username and password and click Update Settings. Click Continue to accept the certificate. If this is your first time connecting you may be prompted to verify a security certificate. Tick the Remember this network box, then click Join. In the Password field enter your JCU password. In the User Name field enter your full JCU email address. Select eduroam from the available list of networks. Enter JCU email address and password when requested.Select James Cook University from the list, or search for James Cook University.Go to and click to download the eduroam installer.It is written with the assumption that you are using the built-in AirPort card on your Mac. The following self-help guide is for clients that have OSX 10.9 and later installed on their laptop.
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